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There is a more detailed log found in the Mac GSA Signing Tool Application. Will you please post it so we can take a look at what is happening? Please follow the steps below to navigate to the log file - FYI, no confidential info should be present in the log file - feel free to scan it first if you'd like to verify.
Click on Go - Applications - right click on the GSA PKCS#7 Signing Tool Application and select 'Show Package Contents'. Keep drilling down the different directories until you find a log file that should look similar to 'log-2016-XX-XX.txt' ( I don't have a Mac with me or I would tell you the specific directory to look for!). There may be multiple log files so select the most recent one, which should include the lastest error.
Post the log file here so we can take a look Also, do you have any other card readers you can test with? So far we are only aware of the Dell keyboard/smart card reader combo that doesn't seem to work with the GSA Signing Tool. Hi Jordan, Finally was able to see the user, and the log file is attached. It was the only log file present from 2016, the next most recent log file was for 5-4-2015 (I didn’t work here then). I pasted the log text below: Jun 22, 2016 11:50:45 AM pkcs7.signing.tool.Gui main INFO: Launching the PKCS#7 Signing Tool Application. Jun 22, 2016 11:51:31 AM pkcs7.signing.tool.SigningTool INFO: Converting selected file to bytes Jun 22, 2016 11:51:31 AM pkcs7.signing.tool.SigningTool INFO: Initiating communication with reader Jun 22, 2016 11:51:31 AM pkcs7.signing.tool.SelectSlot selectCardTerminal INFO: Retrieving the list of readers available on system. Hi Jordan, We may have 1 other card reader around – I will check.
The potential problem is that Mac users now must use their PIV cards to log in to their computers, and having more than one card reader/driver set up on the machine caused problems during testing. We had to uninstall the ActivClient driver in order for the HID Omnikey reader to work properly.
I could ask the client if he would be ok using a different card reader but then he would be in a 1-off situation that might cause help desk delays if he has an issue. Yes, I would try adding the tokend file back to the original location and see if that helps, as long as you're not conflicting with any policy: ) I assume the HID reader probably won't even register you added the tokend file back and still use the HID drver. Its worth a shot though. Can you please send me the name of the tokend file as I know there are various versions of the tokend file on Macs.
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FYI, for a similar issue we had with the Dell Keyboard/Smart Card Reader combo device that wasn't working with the GSA Signing Tool on PCs, we had to remove the Dell driver from the system and select the reader to use the Window's default driver for smart cards. Hi Jordan: Is the HID reader driver in the same location 'root/Library/Security/tokend'? -No, it installs at the root of volume Now that you've added the ac.ac4mac.tokend file back, are you able to login to your Mac successfully? -Yes, what I had to do was 1) temporarily install the ActivClient card reader driver, 2) grab the “ac.ac4mac.tokend” file and copy it to Desktop, 3) uninstall ActivClient driver, 4) replace the “ac.ac4mac.tokend” in root/Library/Security/tokend or root/System/Library/Security/tokend (depending on version of Mac OS). Did you need to delete the ac.ac4mac.tokend file, previously, due to the Mandate you mentioned earlier or was it causing issues having both the tokend and HID driver installed? -This file was automatically removed during ActivClient uninstall process that we had to do as part of Mac PIV mandate and switching over to the HID Omnikey card readers – we utilized the uninstaller included in the ActivClient software.