If to help someone take control and troubleshoot another PC over the internet, what does Apple provide for long-distance Mac-to-Mac support? Apple includes to see and control the screen of another Mac over a network connection. Perhaps the easiest approach for those who don’t want to knock around in system settings is to. Both Macs involved in the remote assistance operation need and must be logged into the. If you are the one providing the technical assistance, open Messages, select the name of the person you plan to help — or send a new message to start the conversation — and click the Details button in the upper-right corner of the window.
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Click the Screen Share icon, which looks like two overlapping rectangles, and select “Ask to share screen.” (If you’re the one needing the help, you can also reach out via a Messages buddy and use the “Invite to Share My Screen” option.). If the Messages app is not an option, Apple’s support site has detailed instructions for in System Preferences and using alternative screen-sharing methods or iCloud’s (until Back to My Mac is in the next version of the operating system). If you are remotely trying to configure settings on someone else’s Mac and you both have iOS devices, Apple’s video chat app can be helpful for visual cues walking someone through setup steps; Microsoft Skype users for visual reference. Like Windows users, if you don’t care for the built-in tools, you can also use free third-party programs like to give and get remote assistance.
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Edovia’s $30 is another remote-control app and has a free trial version available. Personal Tech invites questions about computer-based technology to. Ventrilo for mac. This column will answer questions of general interest, but letters cannot be answered individually.